Shipping policy
Thank you for choosing KATE MARGARET BEASLEY for your apparel purchases. We dedicate ourselves to carefully preparing every clothing order, ensuring all items are properly packaged and delivered in flawless condition, with every shipment arranged to meet reasonable and practical delivery schedules for all customers.
1. Order Processing Time
All confirmed clothing orders will undergo internal review, stock verification and packaging preparation within 1–7 business days, excluding weekends and national public holidays. During peak shopping seasons, promotional periods or times with excessive order volumes, standard processing timelines may be slightly extended. Our customer support team will promptly notify all affected clients of any notable delays and provide updated processing statuses in a timely manner.
2. Shipping Fees and Delivery Estimates
Shipping costs for every individual order are calculated based on shipment weight, size and final delivery destination, with the exact charge fully displayed and confirmed at the checkout page prior to payment submission. Our standard shipping service typically takes around 15 business days to reach the destination after order dispatch. All quoted delivery times are approximate and subject to change due to unforeseen factors, including courier logistical delays, customs clearance procedures, severe weather conditions, regional logistical limitations and official holidays.
3. Shipment Confirmation and Order Tracking
Once your order is fully processed and dispatched with our partnered courier, you will receive an automated confirmation email that includes official shipment details and a unique tracking number. Please note that tracking data and real-time shipment status will be activated and accessible within 24 to 48 hours after the package leaves our warehouse, as courier systems require a short processing window to update shipment records.
4. Incorrect Address Liability Clause
Customers are required to input precise, complete and valid shipping address information when completing order checkout. KATE MARGARET BEASLEY accepts no liability for misdelivered, delayed or returned packages resulting from inaccurate, incomplete or invalid address information provided by the purchaser. In the event that a shipment is returned to our facility due to address errors, the customer shall be responsible for covering all applicable reshipping fees for subsequent delivery attempts.
5. Handling for Lost or Damaged Shipments
If your apparel shipment is confirmed lost while in transit, kindly submit a support request to our customer service team within 2 business days following the estimated delivery date to initiate a formal investigation. For any orders that arrive with damaged packaging or defective clothing items, you must report the issue within 24 hours of delivery receipt. All damage claims must be accompanied by clear, unedited photos of the damaged goods and original packaging. Our team will review your submission thoroughly and resolve the matter as efficiently as possible.
6. Apparel Care and Usage Disclaimer
Every clothing item sold in our store comes with exclusive manufacturer care instructions for daily wear, washing, drying and general maintenance. Customers must strictly follow these professional guidelines to preserve the quality, appearance and durability of all apparel products. We do not take responsibility for product damage, shrinkage, deformation or quality deterioration caused by improper cleaning methods, incorrect maintenance, unauthorized modifications or inappropriate daily usage of the items.
7. International Shipping and Customs Terms
Overseas and cross-border shipments may be subject to local import taxes, customs duties and other administrative clearance fees enforced by the destination country’s customs authority. All such additional charges are the sole responsibility of the customer. These mandatory fees are not incorporated into product pricing or standard shipping fees, and we have no control over customs fee assessments and clearance processes.
8. Contact Information
If you have any questions, suggestions or disputes regarding this shipping policy or your order delivery arrangements, please reach out to our dedicated customer service team via the official contact details below:
Company Name: KATE MARGARET BEASLEY
Phone Number: +64 274 358 364
Email Address: contact@katebeasleymode.shop
Physical Address: 10 Islington Avenue, Auckland, AUK 0600, New Zealand